Privacy notice

Submitted details are stored in the website database and accessible to authorised Synro staff. If you submit while signed in, your account identifier links the enquiry to your private history. Guest submissions are not automatically linked to a later account using the same email.

Optional account access uses Sign in with ChatGPT. The website receives an account identifier and email, and may receive a display name. Hosting and authentication providers process information needed to operate these services.

A file attached to an enquiry is sent with the procurement notification email when delivery succeeds; only its filename is kept in the enquiry record. Do not upload confidential documents unless they are needed for the enquiry. Dictation uses your browser’s speech-recognition service when supported and requires microphone permission. A structured draft is assembled in your browser. If the optional AI refinement control is enabled, the product description and message you enter are sent to the model provider to prepare an editable draft; the draft is not sent to Synro until you submit the enquiry.

The site counts page views by page and day to assess which content is useful. It does not store a visitor identifier, IP address or marketing cookie in this page-view table. Enquiry totals are counted from submitted records.

Submitting an enquiry does not subscribe you to marketing. Do not submit payment-card data, passwords or unnecessary sensitive documents. To request access, correction or deletion, contact procurement@synro.hk. Some records may need to be retained for business or applicable legal obligations.

The help panel contains published answers and links. It does not send your questions to an AI provider. Live AI chat, advertising trackers and marketing subscriptions are not enabled.

Enquiry records are kept while needed for the enquiry, related business and applicable record-keeping obligations. Contact us for a review of records that are no longer needed.

Updated 28 September 2026.